Shop terms and conditions buying and selling goods at terrarecognita.com
1. General provisions
1.1. These rules for buying and selling goods in the online store “terrarecognita.com” (hereinafter – the Rules) determine the mutual rights of the person who purchases goods in the online store www.terrarecognita.com (hereinafter – the Buyer) and UAB galerija “terra recognita” (hereinafter – the Seller) , duties and responsibilities.
2. The moment of conclusion of the purchase-sale contract
2.1. The purchase-sale agreement between the Buyer and the Seller is considered concluded from the moment when the Buyer, after creating a basket of goods in the online store, specifying the delivery address, choosing the payment method and becoming familiar with these rules, clicks the “Order” button. The purchase-sale agreement is valid until the full fulfillment of the obligations under this agreement.
2.2. Each purchase and sale agreement concluded between the Buyer and the Seller is stored in the Seller’s database.
2.3. A Buyer who does not agree with these rules or part of them must not place an order.
3. Buyer’s rights and obligations
3.1. The Buyer has the right to:
3.1.1. buy goods in the online store www.terrarecognita.com in accordance with these Rules and the legal acts of the Republic of Lithuania;
3.1.2. cancel the purchase-sale agreement with the Seller concluded in the online store, by notifying the Seller in writing within 14 working days from the day of delivery of the product, if the product was defective.
188.8.131.52. based on the resolution of the Government of the Republic of Lithuania in 2001 June 11 resolution no. 697 “Regarding the approval of retail trade rules” amendment to section 17, point 17.12 (pearls, precious stones, precious metals and articles thereof, except artificial costume jewelry (codes according to the Combined Nomenclature – 7101-7116, 7118); are not returned, but we always seek a compromise that the customer’s needs would be met.
3.1.3. has other rights provided for in the Rules and legal acts of the Republic of Lithuania.
3.2.1. after concluding the purchase and sale agreement, he must pay the price of the goods and their delivery and other payments (if such are specified when concluding the agreement) and accept the ordered goods. The Buyer pays for the goods by transfer from any bank to the Seller’s account specified in “Contacts”, or pays for the goods at the time of their delivery/collection (handover-acceptance);
3.2.2. must immediately update the changed registration data of the Buyer in the online store www.terrarecognita.com;
3.2.3. must not transfer to third parties their login data to the online store www.terrarecognita.com. If the Buyer loses his login data, the Buyer must immediately inform the Seller about this via the means of communication specified in the “Contacts” section;
3.2.4 The Buyer must comply with other requirements established in the Rules and legal acts of the Republic of Lithuania.
4. Seller’s rights and obligations
4.1. The Seller has the right to:
4.1.1. Without prior warning, restrict or suspend the access to the online store www.terrarecognita.com if the Buyer tries to harm the work or stable operation of the online store or violates the obligations assumed by this contract. In this case, the Seller is not responsible for any losses of the Buyer related to such behavior.
4.1.2. To temporarily or indefinitely terminate the operation of the online store www.terrarecognita.com without a separate warning. In this case, the Seller is not responsible for any related losses of the Buyer.
4.1.3. Unilaterally without separate notice to change these Rules. The amended Rules must be published on the website of the online store www.terrarecognita.lt. Changes take effect from the moment of publication for all transactions concluded after publication.
4.1.4. The Seller has other rights provided for in the Rules and legal acts of the Republic of Lithuania.
4.2. The Seller must:
4.2.1. To enable the Buyer to use the services provided by the online store www.terrarecognita.com under the conditions set out in these Rules. The Seller does not make any guarantees that the online store will operate uninterrupted or that data transmission will be error-free. The Seller is not responsible for any losses of the Buyer related to malfunctions of the online store www.terrarecognita.com and/or data transmission errors.
4.2. After the Buyer has paid the price specified in the order, deliver or hand over the ordered goods to the Buyer within the terms specified in the order confirmed by the Buyer.
4.2.3. Due to important reasons, if unable to present the ordered product to the Buyer, offer a similar product, and if the Buyer refuses to accept the newly offered product, return the money paid by the Buyer within 5 working days. In this case, the Seller is released from responsibility for non-delivery of the goods.
4.2.4. The Seller undertakes to comply with other requirements set forth in these rules.
5. Payment of goods
5.1. The Buyer pays for the goods in one of the following ways:
5.1.1. when paying for the purchased product by bank transfer – this is an advance payment, when the Buyer, after printing the order, transfers the money to the bank account indicated by the Seller;
5.1.2. paying in cash when picking up the goods at the address: Stiklių g. 7, Vilnius, the Buyer pays for the goods at the time of collection (handover-acceptance).
5.2. By paying with the payment method provided in Section 5.1.1, the Buyer undertakes to pay the price specified in the order immediately. Only after receiving the payment for the goods and the fee for their delivery service, if this was agreed upon, the Seller begins to form the parcel of goods, and the deadline for the delivery of the goods begins to be calculated.
6. Delivery of goods
6.1. When ordering goods, the Buyer has the right to choose the method of delivery of the goods: pick up the goods at the Seller’s pick-up point at Stiklių str. 7, Vilnius or to use the goods delivery service provided by the Seller. The Seller has the right to use third parties to provide the goods delivery service.
6.2. The Buyer, who has chosen the delivery service during the order, undertakes to indicate the exact place of delivery of the goods. The delivery fee specified in the Order is charged for the delivery of the product, which must be paid together with the price of the product.
6.3. The Buyer undertakes to accept the goods personally. If the ordered goods will not be collected by the Buyer himself, he must indicate the name and surname of the (person/recipient) collecting the goods in the order. If the Buyer cannot accept the goods himself, and the goods are delivered to the address specified by the Buyer and according to other data provided by the Buyer, it is considered that the goods have been transferred to the Buyer, regardless of whether the goods are actually accepted by the Buyer or any other person who accepted the goods at the specified address. In this case, the Buyer has no right to make any claims against the Seller regarding the delivery of the goods to the wrong entity.
6.4. When collecting the goods, the Buyer must, together with the Seller or a person who provides goods delivery services, check the condition, quantity, quality and assortment of the delivered goods.
6.5. Having detected a violation of the product’s packaging, but not detecting a discrepancy in the quantity, quality, or assortment of the goods, the Buyer must note the violation of the package of the shipment in the copy of the delivery note of the company providing the goods delivery service and in the copy of the delivery note of the recipient of the product.
6.6. After detecting a violation of the product’s packaging and/or inconsistency in the quantity, quality, assortment of the product, the Buyer must not accept the shipment. In this case, a special parcel return act must be completed.
6.7. If the Buyer accepts the goods without comments, it is considered that the goods were delivered in an undamaged shipment package, the quantity, quality, and assortment of the goods comply with the terms of the purchase and sale agreement. In this case, the Buyer does not have the right to make claims due to non-compliance of the quantity, quality, assortment of the goods.
6.8. If the delivery of the Product is not possible due to the fault of the Buyer or due to circumstances beyond the control of the Buyer (the Buyer specified the wrong address, the Buyer cannot be found at the specified address), the goods will not be re-shipped, except in cases where the Buyer pays extra for re-delivery. The money is returned to the Buyer after deducting the delivery fee within 5 working days from the return of the goods to the Seller.
7. Return of goods
7.1. If the Buyer refuses the purchase and sale agreement of the goods, as stipulated in Section 3.1.2 of the Rules, the goods (if they have been delivered) must be returned to the Seller at the address: Stiklių g.7, Vilnius. The money paid by the Buyer for the goods and delivery service is returned within 5 working days from the Buyer’s written notification of the cancellation of the purchase and sale agreement and the return of the goods to the Seller, if the delivered goods were defective or otherwise damaged.
7.2. The obligation to deliver the returned or exchanged goods to the place indicated by the Seller and all costs related to the return shall be borne by the Buyer, except when goods of unsuitable quality are returned or exchanged. If the Buyer wishes to return the goods during their delivery, the goods are returned to the person who delivered them.
7.3. The goods must be returned in the original product and shipment packaging together with the product documents, VAT invoice.
7.4. The Buyer is responsible for the proper assembly and packaging of the returned goods. If the product is not complete and properly packed or the requirements of Clause 7.3 of the Agreement are not met, the Seller has the right to refuse to accept the returned product and not to return the money paid by the Buyer for the product and delivery service.
7.5. Goods are not accepted back if the goods have been used and/or have been damaged and/or have lost their commercial appearance (damages to the appearance of the goods or their packaging, which were necessary to inspect the goods, are not considered essential changes to the appearance of the goods).
7.6. Inappropriate quality goods or quality goods, the shape, size, color, model or completeness of which the Buyer does not like, are exchanged or returned in accordance with the Order of the Minister of Economy of the Republic of Lithuania on 29.06.2001 No. 217 of the approved rules for the return and exchange of items and other valid legal acts of the Republic of Lithuania. In case of return of goods of inappropriate quality, money is returned to the Buyer within 5 working days from the day of return of the goods to the Seller.
8. Registration and processing of personal data
8.1. The buyer is responsible for the correctness of the data provided in the registration form. The Buyer assumes responsibility for the consequences arising from the incorrectness or inaccuracy of the data provided in the registration form.
8.2. By pressing the “Order” button, the Buyer confirms that he agrees to provide the Seller with his personal data and does not object to the Seller processing the personal data provided by the Buyer for the purposes of identifying the Buyer, concluding contracts, executing and direct marketing. The Seller confirms that the Buyer’s personal code will not be used by the Seller for the purpose of direct marketing.
8.3. The Buyer has the right to familiarize himself with his personal data processed by the Seller and how they are processed, to demand correction, destruction of his personal data or to stop the processing of his personal data when the data is processed in violation of the provisions of the law, to object to the processing of his personal data.
8.4. By pressing the “Order” button, the Buyer confirms his personal data, which are necessary and necessary in order to unambiguously identify the Buyer for the conclusion of the contract.
8.5. The Buyer’s personal data will be stored no longer than required by the established purposes of data processing. When personal data is no longer required for the purposes of its processing, it will be securely destroyed.
8.6. The Seller sends all notifications to the e-mail address provided in the Buyer’s registration form.
8.7. The Buyer sends all messages to the Seller’s email address [email protected].
9. Final provisions
9.1. The Seller is not responsible for the fact that the color, shape or other parameters of the goods displayed in the online store do not correspond to the real size, shape and color of the goods due to the characteristics of the display used by the Buyer.
9.2. When ordering pieces with a stone, the Seller confirms that all stones are unique and that all pieces vary slightly.
9.3. These rules are drawn up in accordance with the legal acts of the Republic of Lithuania.
9.4. Relations arising on the basis of these rules shall be governed by the law of the Republic of Lithuania.
9.5. In the event of damage, the guilty party compensates the other party for direct losses in accordance with the procedure and grounds established by the laws of the Republic of Lithuania.